Customer
Engagement
Group

Team Members

• • Justin McCracken – Chair

    Justin brings a wealth of experience to the CEG with more than fifteen years’ in a regulatory capacity in national public bodies: the Health and Safety Executive; the Environment Agency; and latterly as a Non-Executive Director of the Office of Rail and Road (ORR – the economic and safety regulator for the rail industry and economic regulator for Highways England).  He has also served as Chief Executive of the Health Protection Agency and as a trustee of a charity, the British Safety Council and as a non-executive Director of Ombudsman Services (a company which runs a number of ombudsman schemes including the Energy Ombudsman).

    

  • Graham Oakes

    Graham has a PhD in Satellite Image Processing and a background in tech, working with firms such as Cisco, Intel, Skype and Sony.  In 2013, he created Upside Energy, a tech platform for managing flexibility on the grid.  Upside raised £10m of funding and grew to 35 staff by the end of 2018, at which point Graham stood down to focus on enabling people to participate in the Energy Transition.  Upside was subsequently sold to Octopus Energy, where it now forms the basis for its KrakenFlex platform.  Graham now supports a number of EnergyTech startups and works on local and municipal energy projects across UK and EU.  He was a member of BEIS’ Engineering Standards Review and Ofgem’s Design Advisory Board for Half Hourly Settlement, and is currently a board member of FlexAssure, the ADE’s code of conduct for demand response aggregators.  His book Project Reviews, Assurance and Governance is published by Routledge.

    

  • Henri Murison

    Henri brings his expertise on the importance of electricity infrastructure and the transition to Net Zero in the wider economy to the CEG. Chief Executive of the Northern Powerhouse Partnership, he works across the wider infrastructure agenda, education, skills and wider industrial policy to drive the agenda on how to close the North – South divide. He has led work on the role of decarbonisation in driving economic growth, specifically focused on energy sector. Previously, he advised a financial services business on their government and international regulation interest as well as having wider roles in the voluntary sector and as Cabinet Member for Quality of Life at Newcastle City Council.

    

  • Jenny Saunders

    Jenny Saunders is an independent consultant with over 30 years working in the energy and charity sectors. Previously Chief Executive at National Energy Action, based in the North East but operational across the UK, Jenny is currently Chair of the Customer Engagement Group for NGN and has experience of Ofgem’s enhanced stakeholder engagement process for RIIO2. She was a member of the Government’s Fuel Poverty Committee from 2016 to 2022 and sat on the Advisory Group from 2018 to March 2023 to Innovate UK’s £200m PFER programme. Jenny is a Non-Executive Director of Affordable Warmth Solutions which delivers heating and energy efficiency programmes. She has previously sat on a number of energy industry stakeholder groups including Northern Powergrid’s Northern Inclusive Energy Group (former Social Issues Expert Group).

    

  • Mike Kay

    Mike worked at Electricity North West for 38 years, the last eight of which he was Engineering and IT Director. He chaired  the Distribution Code Review Panel for over a decade , and was a member of the Grid Code Review Panel for eighteen years. Since leaving Electricity North West in 2015 he has worked as an independent consultant on a number of projects for the regulated electricity network industries in the UK and internationally. He is a member-elected trustee of the Electricity North West pension fund.