The Customer Engagement Group (CEG) will play a key role in developing and quality assuring the developmentof Northern Powergrid’s 2023-2028 business plan.
The group independently scrutinises and challenges Northern Powergrid’s business plan, the quality of engagement undertaken to inform it and helps to ensure that customers’ needs and preferences are reflected. It operates in an open and transparent way and will publish a report of its findings.
The CEG also works with the Ofgem Consumer Challenge Group. It provides assurance to Ofgem that Northern Powergrid’s business plan reflects regional interests, understands and addresses customer needs and preferences and is driven by delivering for customers in an evolving and growing low carbon energy landscape.
See MembersFind out what’s been happening.
Customer Engagement Group Meeting – December 2020
Report on CEG monthly meeting December 2020 – focus on Distribution Future Energy Scenarios (DFES) and Innovation.
Customer Engagement Group Challenge Log
Customer Engagement Group Challenge Log
Customer Engagement Group meeting – November 2020
Report on CEG monthly meeting November 2020 – focus on Distribution Future Energy Scenarios (DFES) and stakeholder engagement plans.
Customer Engagement Group – Register of Interests
Customer Engagement Group’s Register of Interests.
Customer Engagement Group Meeting – October 2020
Report on CEG monthly meeting October 2020 – focus on customer service and vulnerability and workforce resilience.
Customer Engagement Group – Interim Report
CEG Interim Report, providing a public record of the early work of the group.
Customer Engagement Group Meeting – September 2020
Report on CEG monthly meeting September 2020 – focus on stakeholder engagement plans, electrical losses and plans for operating the distribution system.
Customer Engagement Group Meeting – August 2020
Report on CEG monthly meeting August 2020 – focus on Ofgem Sector Specific Methodology, Resilience and Procurement.
Customer Engagement Group Meeting – July 2020
Report on CEG monthly meeting July 2020 – focus on Emerging Thinking, and Local Area Energy Plans.
Customer Engagement Group Meeting – June 2020
Report on June monthly meeting June 2020 – focus on Emerging Thinking, Digitalisation and Innovation
Customer Engagement Group Meeting – May 2020
Report from May 2020 meeting – focus on safety, reliability and net zero emissions.
Customer Engagement Group Meeting – April 2020
Report from the April 2020 meeting – focus on environmental protection, corporate social responsibility and workforce and skills.
If you would like to pose any questions to the CEG or find out more about how it’s helping to ensure Northern Powergrid’s future plans reflect the needs of the customers, stakeholders and the communities it serves, email ceg@northernpowergrid.com