The Customer Engagement Group (CEG) will play a key role in developing and quality assuring the developmentof Northern Powergrid’s 2023-2028 business plan.
The group independently scrutinises and challenges Northern Powergrid’s business plan, the quality of engagement undertaken to inform it and helps to ensure that customers’ needs and preferences are reflected. It operates in an open and transparent way and will publish a report of its findings.
The CEG also works with the Ofgem Consumer Challenge Group. It provides assurance to Ofgem that Northern Powergrid’s business plan reflects regional interests, understands and addresses customer needs and preferences and is driven by delivering for customers in an evolving and growing low carbon energy landscape.
See MembersFind out what’s been happening.
Customer Engagement Group Meeting – March 2021
Report on CEG monthly meeting, March 2021 – focus on Innovation activities and Stakeholder Engagement work.
Customer Engagement Group Meeting – February 2021
Report on CEG monthly meeting, February 2021 – focus on Strategic Business Plan Choices and Net Zero Scenarios
Customer Engagement Group Challenge Log
Customer Engagement Group Challenge Log
Customer Engagement Group Meeting – January 2021
Report on CEG monthly meeting, January 2021 – focus on Stakeholder Engagement and work on estimating costs for the ED2 Business Plan.
Customer Engagement Group Meeting – December 2020
Report on CEG monthly meeting December 2020 – focus on Distribution Future Energy Scenarios (DFES) and Innovation.
Customer Engagement Group meeting – November 2020
Report on CEG monthly meeting November 2020 – focus on Distribution Future Energy Scenarios (DFES) and stakeholder engagement plans.
Customer Engagement Group – Register of Interests
Customer Engagement Group’s Register of Interests.
Customer Engagement Group Meeting – October 2020
Report on CEG monthly meeting October 2020 – focus on customer service and vulnerability and workforce resilience.
Customer Engagement Group – Interim Report
CEG Interim Report, providing a public record of the early work of the group.
Customer Engagement Group Meeting – September 2020
Report on CEG monthly meeting September 2020 – focus on stakeholder engagement plans, electrical losses and plans for operating the distribution system.
Customer Engagement Group Meeting – August 2020
Report on CEG monthly meeting August 2020 – focus on Ofgem Sector Specific Methodology, Resilience and Procurement.
Customer Engagement Group Meeting – July 2020
Report on CEG monthly meeting July 2020 – focus on Emerging Thinking, and Local Area Energy Plans.
If you would like to pose any questions to the CEG or find out more about how it’s helping to ensure Northern Powergrid’s future plans reflect the needs of the customers, stakeholders and the communities it serves, email ceg@northernpowergrid.com