The Customer Engagement Group (CEG) will play a key role in developing and quality assuring the developmentof Northern Powergrid’s 2023-2028 business plan.
The group independently scrutinises and challenges Northern Powergrid’s business plan, the quality of engagement undertaken to inform it and helps to ensure that customers’ needs and preferences are reflected. It operates in an open and transparent way and will publish a report of its findings.
The CEG also works with the Ofgem Consumer Challenge Group. It provides assurance to Ofgem that Northern Powergrid’s business plan reflects regional interests, understands and addresses customer needs and preferences and is driven by delivering for customers in an evolving and growing low carbon energy landscape.
See MembersFind out what’s been happening.
Customer Engagement Group – Register of Interests
Customer Engagement Group’s Register of Interests.
Customer Engagement Group annual report 2022-23
This report covers the work of the independent Northern Powergrid Customer Engagement Group (CEG) from the beginning of 2022 until the end of March 2023.
Customer Engagement Group – Terms of Reference
Terms of Reference for the CEG.
Report of Customer Engagement Group on Northern Powergrid’s business plan
Report of CEG on Northern Powergrid’s business plan.
Customer Engagement Group meeting – November 2021
Report on CEG monthly meeting, November 2021 – focus on Northern Powergrid’s continued work on its final Business Plan, Stakeholder Engagement work, and our final report.
Customer Engagement Group Meeting – September 2021
Report on CEG monthly meeting, September 2021 – focus on Northern Powergrid’s continued work on its final Business Plan, Environmental Emissions, and Stakeholder Engagement work.
Customer Engagement Group Meeting – July 2021
Report on CEG monthly meeting, July 2021 – focus on draft business plan, Stakeholder Engagement work and Ofgem’s ‘minded to’ decisions on its Access and Forward Looking Charges Review.
Customer Engagement Group – Second Interim Report
CEG Second Interim Report, providing a public record of the work of the group.
Customer Engagement Group Meeting – June 2021
Report on CEG monthly meeting, June 2021 – focus on draft business plan and Stakeholder Engagement Work.
Customer Engagement Group Meeting – May 2021
Report on CEG monthly meeting, May 2021 – focus on draft business plan and Stakeholder Engagement Work.
Customer Engagement Group Meeting – April 2021
Report on CEG monthly meeting, April 2021 – focus on Decarbonisation, Workforce Resilience and Stakeholder Engagement work.
Customer Engagement Group Meeting – March 2021
Report on CEG monthly meeting, March 2021 – focus on Innovation activities and Stakeholder Engagement work.
If you would like to pose any questions to the CEG or find out more about how it’s helping to ensure Northern Powergrid’s future plans reflect the needs of the customers, stakeholders and the communities it serves, email ceg@northernpowergrid.com