Report on the October Customer Engagement Group Meeting

Report on the October Customer Engagement Group Meeting

The Customer Engagement Group held further discussions looking at Northern Powergrid’s work on developing its business plan for Ofgem’s RIIO-ED2 price control process. This is the plan that will cover the 5 years 2023-2028. The main items we discussed this month were Northern Powergrid’s plans for customer service and vulnerability , and their plan for improving workforce resilience.

A full summary of the meeting can be found here